Social Media Profile: Forrester Approach
The "Technographic Profile" Forrester classifies the participants in the online world in 6 exciting levels, depending on the level of interaction. The next tool available in Groundswell shows the differences by country, sex and age: The following presentation explains well the detail: The goal is to run a online CRM strategy in terms of role or level of interaction you have a person in the online environment. The idea seems very good ... from the theoretical point of view ... but is a little segmentation model operated from a marketing standpoint and also suffers operational Read more [...]
